FAQ's
General
Does having a ticket guarantee me entry to the studio?
We try and ticket as accurately as we can for all of our shows. However in order to fill the grandstands, we have to accomodate for no-shows. This means we have to send out more tickets than we have seats. But rest assured, we work hard to ensure that the correct number of people show up on the day.
If you have a PRIORITY Ticket, you will be guaranteed entry to the studio, provided you arrive within 15 minutes of stated arrival time on your ticket. GENERAL ADMISSION Tickets operate on a first come first served basis and at the discretion of the Producer. We always recommend arriving to your show early if you have a General Admission ticket to get a better position in the queue.
What is the difference between Priority and General Admission?
Priority Tickets guarantee you entry to the show provided you arrive within 15 minutes of the arrival time stated on your ticket. See below on how to get Priority Tickets.
General Admission Tickets are our normal ticket type. They operate on a first come first serve basis and entry is at the discretion of the Producer.
I require special access/assistance, who do I notify?
Please tick the box requesting disability assistance on the online form and email
audience@thatstheticket.com.au and make sure you tick the box for mobility access on the ticket application form.
Please be aware that due to health and safety requirements in studio, we only have a limited number of wheelchair spaces per show. We allocate these spaces on a first come first serve basis.
I'm applying for tickets and it mentions a promocode, do I need one?
Not at all. This is for administration purposes on certain submissions. Please continue with your application and just leave that field blank.
PLEASE NOTE: If you are using autofill to complete this form, please check that your postcode has not been auto-populated into the promo code field. As having incorrect information in this promo code field will stop your submission from processing.
Where are the shows filmed?
Check out the show's page to see a map of where it is filmed. It will also be stated on your ticket.
Am I allowed to bring a camera?
Sorry, no photographic or recording equipment will be allowed in the venue and we ask that phones be switched off as soon as you arrive. Yes, even selfies are banned in the studio. The reason for this is because everything you see and hear in studio is confidential until the show goes to air. Your entry to the show and your agreeing to the Terms and Conditions upon applying for tickets include a non-disclosure agreement. We reserve the right to delete any photographs or videos off of your phone/camera if we believe that you have taken photos/footage of the show.
How do I get Priority Tickets?
We give out limited promo codes for Priority Tickets via our newsletters and Facebook. Sign up to our mailing list
here and like us on Facebook
here to get access to these exclusive promo codes.
Show Day
How long will the show go for?
Sessions vary in length depending on the show. The approximate length of the record will be stated on your ticket.
Where are the shows filmed?
Check out the show's page to see a map of where it is filmed. It will also be stated on your ticket.
Am I allowed to bring a camera?
Sorry, no photographic or recording equipment will be allowed in the venue and we ask that phones be switched off as soon as you arrive. Yes, even selfies are banned in the studio. The reason for this is because everything you see and hear in studio is confiedential until the show goes to air. Your entry to the show and your agreeing to the Terms and Conditions upon applying for tickets include a non-disclosure agreement. We reserve the right to delete any photographs or videos off of your phone/camera if we believe that you have taken photos/footage of the show.
Tickets
How do I get Priority Tickets?
We give out limited promo codes for Priority Tickets via our newsletters and Facebook. Sign up to our mailing list
here and like us on Facebook
here to get access to these exclusive promo codes.
I've applied for tickets to the show, but I haven't received them yet. How do I know if I've got them?
We send out tickets approximately 2 weeks out from the show. They'll arrive in your nominated email inbox. You will be sent a ticket offer, where you can CONFIRM or DECLINE your attendance to the show. Once you click CONFIRM, you will be able to download your tickets.
We work hard to make sure that we do not overticket the show unnecessarily, and part of this is asking our guests to confirm their attendance so we know who is actually coming to the show.
The buttons aren't working on my ticket offer email. What do I do?
You may have taken too long to confirm your attendance and your ticket offer has expired.
Otherwise, there could be a technical error. Please email
audience@thatstheticket.com.au for help.
I've confirmed my attendance but I haven't received any tickets.
If it's been longer than 24 hours since you confirmed your attendance, please email audience@thatstheticket.com.au
My friend/s can no longer make it to the show,can another friend take their ticket?
Yes, you may transfer your ticket to another person who is over the age limit, if the registered guest can no longer attend. However, each ticket has a unique barcode and will only admit one person to the specified show. We require at least one adult (18+) to accompany anyone under the age of 16.
If you cannot find a replacement, we would really appreciate you letting us know so that we can give that seat to someone on the wait list.
I'm applying for tickets and it mentions a promocode, do I need one?
Not at all. This is for administration purposes on certain submissions. Please continue with your application and just leave that field blank.
PLEASE NOTE: If you are using autofill to complete this form, please check that your postcode has not been auto-populated into the Promo Code field. As having incorrect information in this Promo Code field will stop your submission from processing.
What is the difference between Priority and General Admission?
Priority Tickets guarantee you entry to the show provided you arrive within 15 minutes of the arrival time stated on your ticket. See below on how to get Priority Tickets.
General Admission Tickets are our normal ticket type. They operate on a first come first serve basis and entry is at the discretion of the Producer.
