HOW IT WORKS
Welcome to That’s The Ticket - Australia’s No. 1 destination for tickets to the biggest and best television shows in the country.
If you want to be in the audience to see your favourite TV shows being filmed, you’ve come to the right place. That’s The Ticket has made some changes to how you get your hands on tickets but one thing hasn’t changed - they’re still FREE! And here’s how to do it.
GETTING TICKETS
STEP 1: SIGN UP & FOLLOW US ON SOCIAL MEDIA
Tickets are sent out on a first come first served basis so make sure you are the first to know when we release them by signing up to our mailing list and following us on Facebook and Instagram. This is also where we will release priority codes for GUARANTEED entry.
STEP 2: APPLY ONLINE
Once applications open you can register your interest - this is the only way you can get hold of tickets but you are not guaranteed entry yet, unless you use the promo code before the allocations run out - this is why it pays to move fast! We need to make sure the studio is full so don’t panic if you miss out on the promo code, you still have a very good chance of getting tickets. Please do not email requests for tickets. The only time we accept email requests is for group booking or if you have applied for 6 tickets (the maximum you can apply for on our ticketing system) and would like to request more.
STEP 3: ACCEPT YOUR TICKET OFFER
If you are successful you will receive an email offering you tickets which you will need to accept if you can make it or decline if you are no longer available to come. You should receive this email 1 to 2 weeks before the show record date. We send tickets out in batches so you may receive this email right up until the day before the show so keep an eye on your inbox and spam folder.
NEW: Times have changed and now every person over 18 on your application must each agree and legally accept the Terms & Conditions. These include agreeing to a Confidentiality Agreement, your appearance release and venue specific T&Cs. If your guests are under 18, their guardian needs to be nominated to accept on their behalf. You’ll need to enter an email and mobile number for everyone over 18 at this stage and they’ll need to login and accept the T&C's before we can send out their tickets.
STEP 4: DOWNLOAD YOUR TICKETS
You’ll receive an email with your tickets attached. You must show your ticket to enter so print out or have open on your phone to be scanned at the registration desk.
STEP 5: CONFIRM YOUR ATTENDANCE
Tickets are free and we do get a high percentage of people who do not turn up so we will send you an SMS within 24 hours of your arrival time. It is essential you respond to this SMS otherwise we will give your seat away.
STEP 6: COME TO THE SHOW!
All you need to do is turn up on time and we’ll swap your ticket for a wristband. Occasionally there will be circumstances beyond our control which mean we have less seats than tickets available on the day. In these instances, providing you arrived on time, you will be offered guaranteed entry tickets to another show.
TICKET TYPES
GA
GENERAL ADMISSION
GA tickets are our standard ticket type and make up the majority of our tickets. There are a few things you need to be aware of.
On show days, ticket holders are processed on a first-come, first-served basis and these tickets do not guarantee entry. We work very hard to ensure we have a full studio but late arriving GA ticket holders may not be able to gain entry to the show because to account for no shows, we have to send out more tickets than we have seats available.
For the best chance of getting your bum on a seat, get in line in plenty of time!
VIP
VIP tickets are given to the stakeholders of the show eg Network and Production Company guests. They may also be given out in special promotions or to audience members who have been turned away at a previous show.
VIP Ticket holders are guaranteed entry to the studio provided they arrive on time and have reserved seats. If VIP holders are late they risk losing their VIP status and may lose their reserved seat in studio.
ACCESS REQUIRED
Access Required (AR)can only be applied for on our website by selecting 'Access Required’ when applying for a ticket and/or signing up as a new user. Users can select from a list of access requirements (e.g. wheelchair access, difficulty with stairs) or explain the requirement in the 'other' field. If you receive a AR ticket you are guaranteed entry.
Please DO NOT turn up on the day with a GA ticket if you have access requirements as we are unlikely to be able to accommodate you at short notice. Please do not email requests as the fairest way for us to allocate tickets is via our ticketing system.
FRIENDS AND FAMILY
If you have a friend or relative taking part in the show they will be allocated a limited number of tickets. To apply for these tickets you will need a F&F promo code which they will give you. This code needs to be entered on application to upgrade your ticket. Once the allocation is exhausted you will not be able to use the code.
Friends and Family tickets guarantee entry and allocated seating. It is vitally important you arrive on time and let us know if you are no longer able to attend.
HOW DO I GET TICKETS?
SIGN UP TO OUR MAILING LIST
Increase your chances of getting tickets by being the first to know when shows are filming!
INTERSTATE TRAVELLERS
Please email us before booking any flights and accomodation.
SOCIAL MEDIA PROMOTIONS
We release last minute tickets and specials on our social pages. Be sure to like and follow us!
WHAT IF THE STUDIO IS FULL?
We try our hardest to make sure we ticket the right number of people to a show. We work hard to figure out how many people will actually show up; and most of the time, we're right!
However sometimes circumstances beyond our control mean we have less seats available and we may not be able to accomodate all General Admission ticket holders. If we have space in a future session, we will always try to offer you a Priority ticket to one of those. If no space is available, in future sessions of your show, we can offer your Priority Tickets to another one of our shows (pending availability).